Refund Policy

Last updated: August 27, 2026

1. Digital access, delivered immediately

ChartFalcon Premium is a digital access pass that unlocks additional features the moment your payment is confirmed. Because access is granted instantly and cannot be "returned," we do not offer refunds once a Premium purchase has been completed, except as described below.

2. When we will refund you

Duplicate or failed charge: if you were charged more than once for the same purchase, or charged but never received Premium access due to a technical error on our end, contact us and we'll refund the duplicate or failed charge.
Unauthorized transaction: if you believe a charge on your account wasn't made by you, contact us immediately - we'll investigate and refund confirmed unauthorized charges.

3. How to request a refund

Email keshavpatidar2000@gmail.com with your account email and the Razorpay payment ID from your receipt. We aim to respond within 30 business days. Approved refunds are returned to your original payment method via Razorpay and may take 5-7 business days to appear, depending on your bank.

4. Cancelling future purchases

ChartFalcon Premium does not auto-renew - it's a fixed-term pass you purchase again when it expires. There's nothing to "cancel"; simply don't repurchase when your access period ends.

5. Contact

Questions about a charge? Contact us at keshavpatidar2000@gmail.com.